Refunds & Returns Policy

At our store, we stand behind the premium quality of our motivational wall frames. Due to the custom-made, fragile, and high-value nature of our products (including LED-backlit versions), we maintain a clear policy to protect both you and us.

Return Window

Return or exchange requests must be submitted within 7 days of delivery. After 7 days, we are unable to process returns or refunds (except proven manufacturing defects with photo/video evidence).

Eligibility for Returns

To qualify for a return or exchange, the item must meet these conditions:

  • Unused and in the exact same condition as received
  • In original packaging (including bubble wrap, outer box, and all accessories)
  • Accompanied by the original invoice/receipt
  • LED versions must show no signs of use or damage to the lighting system

Custom or personalized frames are non-returnable except in cases of genuine manufacturing defects.

Non-Returnable Situations

  • Frames that have been hung/installed on the wall
  • Items damaged due to customer mishandling or improper unpacking
  • Opened or used LED lighting components
  • Any frame with visible signs of wear or tampering

Defective or Damaged on Arrival

If your frame arrives damaged or with a manufacturing defect (cracked glass, non-functional LED, etc.):

  • Contact us within 48 hours of delivery via WhatsApp or email
  • Send clear photos/videos of the damage and packaging
  • We will arrange free return pickup (where possible) and provide full replacement or refund

Refunds

After we receive and inspect the returned item:

  • Approved refunds are processed within 7–10 business days
  • Refund issued to original payment method (or EasyPaisa/JazzCash for COD orders)
  • Return shipping fee (if applicable) deducted from refund amount
  • Sale or discounted items eligible only for store credit or exchange (no cash refund)

Exchanges

Exchanges are offered only for defects, wrong item sent by us, or size/LED variant change (change of mind). Customer pays return shipping + new delivery fee (500 PKR flat rate).

Gifts

If purchased as a gift and marked as such, we issue store credit or replacement to the recipient. For non-marked gift orders, refund goes to the original buyer.

How to Return

Pack the item securely in original packaging. Send to:

[Your Full Peshawar Address – e.g., Your Shop Name, Street, Peshawar, KPK]

Use a tracked courier (Leopards, TCS, etc.). We recommend insurance for high-value frames. Return shipping costs are your responsibility unless the return is due to our error.

Need Assistance?

Message us on WhatsApp at [Your Number] or email [your@email.com]. We’re based in Peshawar and respond quickly – usually within hours!

Thank you for choosing our motivational frames. Let’s keep your hunger and hustle strong.